Convergys Hiring For Both ( Freshers/Exp )
ABOUT JOB AND REQUIRED SKILLS :
Company Profile :
Convergys Corporation (NYSE: CVG) is a global leader in relationship management, headquartered in Cincinnati, Ohio. We provide solutions that drive more value from the relationships our clients have with their customers. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. We believe in providing our employees with everything they need in order to keep them happy and satisfied.
Company Name : CONVERGYS
Company Website : http://www.convergys.com/
Designation : Technical Support Representatives
Education : Any Graduates
Experience Required: 0 - 4 Yrs (Freshers/exp)
Location: Pune
Salary :Not Mentioned
Description:
About Job :
- Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Meet customer requirements through first contact resolution.
- Work in a 24×7 work environment; rotational /night shifts and no fixed weekly offs.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Candidate Profile :
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening)
- Should not be pursuing any regular course/educational program which may conflict with the work timings
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